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The General Operative will handle practical tasks including maintenance, installations, repairs, and customer service while ensuring high safety and quality standards. This role promotes teamwork and effective communication within the Repairs and Maintenance team.

Schedule and book high volumes of responsive repair requests, manage operatives' diaries for a geographic area, respond to emergency/urgent repairs within service levels, liaise with operatives and supervisors, support colleagues with queries, and deliver professional, customer-focused service.

The Customer Success Advisor provides front-facing support, resolves complaints, manages customer interactions, and ensures satisfaction while collaborating with local teams.