Top Tech Jobs & Startup Jobs in London

Lead optimisation and experimentation for Identity Plus: design, run and analyse A/B tests, prioritise eCommerce testing backlog, identify upsell/cross-sell and churn-reduction opportunities, and collaborate with Product, Analytics, UX and Engineering to drive commercial growth and improved customer experience.

Conduct generative and evaluative user research for product teams, using methods like usability testing, interviews, card sorts and concept testing. Synthesize insights to influence product decisions, measure impact, champion customer voice, and improve research practices across domains.

Manage and grow assigned KYC360 customer accounts as primary contact. Drive retention, upsell and cross-sell, develop strategic account plans, conduct QBRs, monitor account health, and coordinate internally to ensure successful customer outcomes.