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Own and operate the Acturis Small Change governance framework, run the Small Change Board, prioritise and control change demand, assess risk/impact, ensure regulatory and data integrity, define testing and release requirements, maintain transparency of backlog and benefits, and act as the primary operational interface with Acturis.

Support Employee Benefits Consultants by obtaining insurer quotations, preparing market research reports, assisting with scheme underwriting and claims, supporting new business and renewals, producing suitability letters, migrating client data for compliance, handling general administration, client queries and group phone calls.

Support the compliance team by investigating and resolving policy and FCA-related complaints, logging incidents, assisting with internal and FCA reporting, overseeing appointed representatives, reviewing processes and financial promotions for compliance, and recommending improvements.