Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, escalate complex issues, manage ticket prioritization and client communication, and support Microsoft 365, Windows/macOS, Active Directory, basic networking, and RMM tools. Participate in on-call rotations and occasionally visit client sites.

Provide onsite and remote systems administration and escalated support for client networks. Troubleshoot servers, workstations, firewalls, VPNs, backups, and remote access. Document environments, implement standards, mentor engineers, and recommend security and reliability improvements.

Provide first-contact remote support and triage for workstation, server, and network issues. Document and manage tickets, communicate status to clients, escalate complex problems to engineers, and follow best practices. Support Windows, macOS, Microsoft 365, AD/Entra, mobile devices, peripherals, and basic networking. Participate in on-call rotations and occasional on-site visits.