Deliver world-class customer service by responding to inquiries and concerns through various channels. Build relationships with customers and provide personalized service. Drive improvements to internal processes and customer service culture.

Mayfair is hiring a Director of Operations to oversee and grow a large, internationally distributed team and develop operational processes. Responsibilities include designing and executing operational strategy, building relationships with partners, and recruiting and managing a team of operations analysts. Ideal candidates have 7+ years of payment and risk operations experience, a degree in a quantitative field, and strong organizational and communication skills.