Top Tech Jobs & Startup Jobs in London

Leads a technical customer support team across four hubs, overseeing queue health, SLAs, coverage, escalations, and customer communications. Owns AI automation, knowledge management, SOPs, career frameworks, hiring, coaching, and engineering feedback loops. Personally handles complex API escalations and executive-level incidents while driving support-related product improvements. The role requires shipping AI automation, improving self-service, and building scalable support processes in a regulated B2B SaaS environment.

Lead and develop approximately 12 engineers across DevOps and AI Platform functions. Set strategy for release safety, developer experience, observability, infrastructure cost, scalability, shared AI-agent frameworks, MCP management, evaluations, and AI-enabled software delivery. Partner with technical leaders, champion SRE practices, support compliance certifications, and build hiring and operating models while guiding platform reliability and responsible AI adoption.

Own integrated B2B campaigns across the buyer journey, from planning and execution through pipeline measurement and optimization. Manage industry memberships and partnerships, newsletters, nurture programs, social media, events, webinars, creative briefs, and content coordination. Use marketing analytics and AI tools to improve campaign ROI, audience engagement, and productivity across financial institution, PSP, crypto-native, and government segments.

Own the EMEA enterprise sales cycle from pipeline generation through closure. Identify and expand strategic accounts, lead complex multi-stakeholder deals, build consultative business cases, and close high-value opportunities. Collaborate with sales engineering, product, customer success, marketing, and partners while advising crypto and financial-services customers on compliance and investigation solutions. The role requires enterprise SaaS or DaaS sales experience, familiarity with MEDDPPICC, and effective use of AI in sales.

Design, build, and maintain large-scale distributed data systems and pipelines for blockchain analytics. Ship production code, drive technical direction, mentor engineers, improve reliability, observability, and cost efficiency, and collaborate with product, data science, and intelligence teams.

Manage a named enterprise account portfolio to drive retention, upsell and renewals. Build relationships, analyze usage to mitigate churn, identify expansion opportunities, create proposals, run QBRs and demos, negotiate terms, and exceed revenue and retention quotas.

Design, build, and own agentic LLM workflows and backend services powering an AI copilot for blockchain investigations. Lead architecture, tool integrations, retrieval pipelines, evaluations, and mentoring. Ship production-ready LLM features with strong testing, observability, and reliability practices while collaborating across product, web, data, and DevOps teams.

Manage a portfolio of UK and EMEA government, law enforcement, and intelligence accounts to drive adoption, retention, renewals, and expansion. Act as trusted advisor, develop tailored success plans, coordinate secure communications, monitor account health, lead renewals, and collaborate with Sales, Product, Engineering, and Support to deliver measurable outcomes in high-security environments.

Lead sanctions-focused crypto intelligence: own coverage of sanctioned entities and evasion typologies, run end-to-end investigations, design monitoring and alerting frameworks, coach junior analysts, collaborate with product and engineering to operationalize intelligence, and produce external and client-facing written outputs and briefings.

Lead complex investigations into cryptoasset use by terrorist actors, validate attribution, integrate entities and wallet clusters into intelligence datasets, produce typologies and detection logic, brief clients and public-sector partners, and improve workflows and product capabilities to support disruption of illicit networks.