Supports data science projects by building models and pipelines, analyzing datasets, maintaining data quality, and communicating insights. Collaborates with product, engineering, and senior data science teams to integrate data products into production. The role offers mentorship and development while contributing to retail intelligence solutions.

Manage and grow a portfolio of B2B SaaS customers by driving retention, renewals, product adoption, and account expansion. Build relationships with executive and operational stakeholders, identify risks and upsell opportunities, lead business reviews, develop customer success plans, and communicate product value. The role requires strong retail knowledge, SaaS and AI competency, account management experience, and the ability to manage approximately 20 accounts.

Lead EDITED’s EMEA customer success strategy and team for a $10M+ ARR portfolio. Own retention, expansion, GRR, and NRR performance while building scalable customer journeys, forecasting processes, and risk interventions. Manage Account Managers and Retail Strategists, develop team performance, guide deal cycles, and collaborate with Sales, Product, Finance, and global customer success leadership. The role requires strong B2B SaaS leadership, retail industry knowledge, executive stakeholder management, and data-driven operational discipline.