Provide high-quality legal administrative and casework support to solicitors and office heads: typing, document processing, case file maintenance, reception duties, diary management, invoicing, and using LAOL and internal systems to ensure smooth office operations and client-focused service.

Support design, development and improvement of digital services for Legal Aid Reform. Gather and document user and business requirements, run discovery workshops, map processes, support Agile teams with backlog refinement and prioritisation, assess risks and impacts, analyse data for insight, engage stakeholders, and identify opportunities for automation and AI to improve services.