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Leads a scaled account management team serving mid-sized, fast-growth merchants. Responsibilities include coaching and developing staff, owning commercial targets, driving customer growth and product adoption, leading scalability and automation initiatives, handling escalations and negotiations, hiring talent, and collaborating with Sales, Marketing, Partnerships, Account Management, and Operations to improve merchant experience and retention.

Manage strategic merchant relationships across international accounts, build long-term partnerships, reduce churn, identify growth opportunities, and drive commercial discussions. Coordinate cross-functional projects, represent customer feedback internally, negotiate complex pricing models, and independently prioritize work to meet deadlines. The role requires strong client-facing commercial experience, relationship-building, organization, presentation, negotiation, and English communication skills. It is based in London with three office days and two work-from-home days weekly.

Lead Adyen’s global strategic partnership with Visa, developing multi-year plans, improving commercial and financial outcomes, advising product strategy, negotiating complex agreements, and driving cross-functional go-to-market initiatives. The role requires deep payments expertise across acquiring and issuing, strong analytical and negotiation skills, senior stakeholder influence, and the ability to mentor partnership managers.

Lead and develop an enterprise account management team responsible for strategic relationships and payments revenue growth. Coach account managers on account planning, negotiations, upselling, cross-selling, executive engagement, and payments strategy. Establish performance goals, report metrics, collaborate cross-functionally on merchant needs and product initiatives, and foster a high-performing team culture. The role is based in London and requires domestic and international travel.

Lead global partnerships with major system integrators across EMEA, North America, and LATAM. Build joint commercial offerings, coordinate regional partner managers, generate enterprise pipeline, drive co-selling, enable partner sales and consulting teams, manage account plans and financial incentives, and conduct executive QBRs. The role requires strong networking, executive presence, commercial deal ownership, and up to 25% travel.

Own the full enterprise sales cycle, from prospecting through realized margin, for international merchants across multiple industries. Build pipelines with Sales, BDR, Marketing, and Partnerships teams; sell Adyen’s financial solutions; and develop relationships with technology leaders and solution providers. Collaborate with implementation, sales support, and account management teams while traveling approximately 25%.

Lead complex, multi-region payment integration projects for global enterprises. Design scalable, highly available architectures, establish technical standards, advise senior stakeholders, support pre-sales, mentor implementation engineers, influence product and platform evolution, and manage critical integration escalations to ensure reliability and stability at scale.

Lead and develop an account management team serving Adyen for Platforms customers. Drive strategic relationships, payments revenue, executive engagement, account planning, negotiations, and business advisory. Establish performance goals, report metrics, recruit talent, coach team members, and support cross-functional initiatives in a fast-paced payments environment.

The Account Manager role focuses on collaborating with a team to manage relationships with strategic merchants, driving growth, and delivering outstanding customer experiences across multiple accounts.