Senior leadership role defining and executing relationship management strategy for a major client coverage business. Leads large teams, drives commercial performance, oversees governance, risk and compliance, implements operating model changes, manages stakeholder relationships and third-party quality, and conducts market analysis to identify opportunities and inform product and policy development.

Lead new business origination for Barclaycard Payments (BPL): identify opportunities, build pipeline, negotiate and structure deals, collaborate with internal teams for delivery, manage stakeholder relationships, forecast and report on sales performance, and drive revenue growth while balancing risk and controls.

Design user-focused conversational AI interactions for digital banking, enhance customer experience, and collaborate with stakeholders on innovative solutions.