Customer-facing Applied AI Engineer who builds demos, prototypes, and proofs-of-concept, troubleshoots production streaming and async API issues, leads technical discovery, advises on architecture and scaling, collaborates with Product/Research/Engineering, and travels for on-site workshops and conferences (~10-25% travel). Acts as voice of the customer and contributes documentation and open-source integrations.

Lead technical onboarding and integration for customers using AssemblyAI voice AI models. Serve as primary customer contact, evaluate use cases, drive API adoption, run commercial and project meetings, and provide product feedback to influence roadmap. Balance engineering, product, and account responsibilities to ensure long-term customer success.