Top Tech Jobs & Startup Jobs in London

Lead Wise’s Business Process Excellence function by mapping, optimizing, standardizing, and automating global operational processes. Drive cross-functional improvements across product, engineering, compliance, and operations; define strategies, metrics, controls, and assurance mechanisms; build business cases; improve customer outcomes and regulatory readiness; and lead process engineers. The role requires data-driven decision-making, change management, stakeholder influence, and people leadership within a fintech or financial institution.

Build and maintain a centralized risk platform that unifies data and decision-making across identity, fraud, and compliance. Develop foundational backend services, enable product teams to ship safely at scale, and collaborate with risk and product stakeholders to reduce fraud and improve trust.

Manage Wise’s global regulatory compliance frameworks covering anti-bribery and corruption, gifts and entertainment, conflicts of interest, third-party due diligence, individual accountability, consumer protection, and policy investigations. Own compliance registers, risk assessments, governance reporting, monitoring, and regulatory horizon scanning. Partner with global compliance teams and internal stakeholders to embed policies, improve controls, automate workflows, and strengthen ethics and conduct risk management.

Leads diversity, equity, and inclusion across Wise’s People function by advising leaders, embedding DEI into talent processes and culture, delivering training, supporting employee communities, managing global reporting and compliance, tracking metrics, and shaping the enterprise DEI roadmap.

Lead implementation of Wise Platform verification improvements from diagnosis through rollout and measurement. Map partner verification processes, define KPIs and dashboards, identify automation opportunities, and create implementation plans, launch gates, runbooks, monitoring, and escalation paths. Collaborate with Product, Engineering, Analytics, Compliance, Risk, Due Diligence, Operations, and partner-facing teams to improve controls, reduce manual work and friction, resolve root causes, and migrate legacy workflows toward scalable, auditable processes.

Lead analytics for Wise’s customer support operation, including metric governance, AI and automation impact measurement, experimentation, causal inference, capacity planning, forecasting, and cost-versus-customer-outcome trade-offs. Build and manage a team of approximately nine analysts and workforce-management specialists, establish analytics leadership layers, improve data quality, and partner with senior Operations and Product leaders on targets, OKRs, hiring, and strategic decisions.

Own FP&A workstreams supporting business areas, including planning, forecasting, performance analysis, financial modeling, reporting, business cases, ROI analysis, and scenario planning. Partner with senior stakeholders to provide financial and operational insights, challenge assumptions, guide resource allocation, and improve finance processes, data quality, and reporting. The role also contributes to cross-functional projects and may mentor analysts.

Build and evolve Wise’s Product Eligibility platform, determining customer product and feature availability across markets. Design and maintain distributed systems, databases, schemas, REST APIs, platform capabilities, back-office tooling, and customer-facing flows. Collaborate within an autonomous agile team with product and analytics partners, applying test-driven development, code reviews, and best practices to improve customer experiences and scale Wise’s transfer products.

Own and improve Wise’s marketing data activation ecosystem, including Reverse ETL pipelines, SQL/dbt models, monitoring, observability, identity resolution, and advertising-platform integrations. Diagnose end-to-end data flow issues and collaborate with analytics, data, engineering, and paid media teams to deliver reliable customer audiences and conversion signals.

Designs internal presentations, templates, event materials, signage, reports, and branded communications for Wise. Translates complex business and product information into clear, engaging visual narratives, partners with senior stakeholders, and builds scalable presentation systems that enable non-designers to create on-brand work. The role also supports workplace branding, uses InDesign for reports, experiments with AI tools, and may train colleagues on design systems.