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Senior Specialist, Customer Assurance role at Hootsuite focused on managing security and privacy review requests from global customers. Responsibilities include communicating with stakeholders, prioritizing security requests, maintaining automation tools, and providing expertise on RFPs. Requires 3 years of experience in security, legal, or privacy roles in the SaaS or technology industry.

Account Specialist responsible for maintaining day-to-day contact with existing customers, driving renewals, upsells, and expansions, and collaborating cross-functionally to provide customer value. Must be fluent in French and English with 2-4 years of sales or customer success experience.

Maintain day-to-day contact with existing customers at scale, drive renewals and upsells, manage end-to-end renewal process, provide customer value throughout sales cycle, collaborate cross-functionally, and share product and sales experience within the team.