Top Tech Jobs & Startup Jobs in London

Manage strategic enterprise customer relationships post-sale, acting as a trusted advisor and driving product adoption, business value, renewals, and customer outcomes. Lead executive business reviews, monitor customer health and goals, address blockers, manage inquiries, translate data into insights, and share product feedback internally. Requires 5+ years of SaaS customer success experience with high-touch enterprise accounts. The role is remote across Europe, but work permit sponsorship is unavailable.

Lead TeamMate Risk & Compliance implementations for customer organizations. Facilitate discovery workshops, gather requirements, design and configure solutions, deliver testing, training, go-live, and adoption support. Advise stakeholders on GRC best practices, process improvement, and risk and compliance frameworks. Collaborate with sales, product, and customer success teams on scoping and handoffs, contribute to implementation methodologies, and mentor colleagues. Travel to customer sites as needed.

Own outbound prospecting and enterprise pipeline generation across target accounts. Research organizations, map stakeholders, create tailored outreach, conduct consultative discovery, qualify opportunities, and hand them to Enterprise Account Managers. Maintain accurate Salesforce records, optimize outreach using activity data and AI tools, collaborate with Sales, Marketing, Product Marketing, and Pre-Sales teams, and achieve qualified opportunity and pipeline targets.

Leads the global TeamMate customer lifecycle from implementation through renewal, overseeing Professional Services, Customer Success, Customer Service, Retention, Sales Support, Business Intelligence, and Product Operations. Manages approximately 90 global employees and external partners, drives customer engagement and retention, supports pricing, packaging, budgeting, strategic projects, market sizing, business cases, and operational automation. Partners across Sales, Marketing, Product, Finance, and global services teams to improve recurring revenue and customer outcomes.

Develop and validate trustworthy clinical AI and decision-support systems, incorporating clinical reasoning, safety evaluation, evidence-based medicine, and expert testing. Partner with product, engineering, editorial, business development, customers, and strategic partners on clinical implementations and outcomes studies. Represent the organization through clinical presentations, publications, thought leadership, and customer engagements. Optional clinical practice may comprise up to 20% of the role.

Leads enterprise-wide product strategy and transformation from the Corporate Strategy Office. Partners with product, engineering, design, and business leaders to scale AI-enabled product development, improve product operating models, coach leaders, and deliver customer and business outcomes. The role leads lighthouse initiatives, develops reusable tools and standards, establishes success metrics, and influences organizational change across a global software company.

Supports the sales cycle for TeamMate IT GRC software by leading discovery sessions, translating customer requirements into solution strategies, delivering tailored demonstrations, contributing to RFPs and proofs of concept, and advising senior stakeholders. Partners with sales, product, marketing, and professional services teams while providing IT GRC expertise, market insights, thought leadership, and product feedback. Requires strong presentation, stakeholder management, analytical, and communication skills, plus German and English proficiency.