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Lead development and implementation of performance management systems, analyze operational data to identify improvements, drive continuous improvement initiatives, prepare performance reports, train and coach staff, and manage a team of Performance Analysts and QA personnel to ensure adherence to business standards.

Assess and monitor centre interactions, develop QA protocols and metrics, audit processes, handle escalated complaints, analyse feedback trends, coach teams, and report findings to management to improve service quality.

No specific responsibilities are listed. The posting invites candidates to apply for an on-site advisory role in Cheshire, likely involving client-facing support, inquiries, and collaboration with JLL teams.

Client-facing advisory role at JLL supporting commercial real estate services on-site in Cheshire. Focus on building client relationships, delivering property advisory and services, and contributing to JLL's real estate solutions and technology-enabled processes.