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Supports a business-critical warehouse management system in a 24x7 environment. Responsibilities include application maintenance, upgrades, incident resolution, infrastructure and database administration, SQL performance optimization, monitoring, integrations, change and release management, vendor coordination, SOX compliance, disaster recovery testing, documentation, and continuous service improvement.

Provides 24x7 production and application support for a business-critical warehouse management system. Responsibilities include monitoring, incident resolution, troubleshooting, SQL and database support, application maintenance, upgrades, release testing, infrastructure coordination, documentation, SOX compliance, and disaster recovery testing. The role collaborates with infrastructure, networking, cybersecurity, SAP, middleware, database, and vendor teams to maintain application availability, security, and performance.

Leads advanced data analysis, develops dashboards, KPIs, and analytical models, and translates business problems into data-driven solutions. Works with complex datasets using Databricks, SQL, Python, BI tools, and cloud data platforms. Partners with engineering and governance teams, promotes analytics standards, mentors analysts, and communicates insights to stakeholders. Supports strategic decisions through descriptive, predictive, and prescriptive analytics.

Supervises Accounts Receivable and Collections operations, overseeing delinquent account recovery, cash application, reconciliations, disputes, and month-end close support. Monitors DSO, aging, delinquency, and cash collection metrics while ensuring SLA, quality, control, and audit compliance. Leads, coaches, and develops team members, manages performance, resolves escalations, partners with internal stakeholders, and drives process improvements.

Elicits and documents business and functional requirements, facilitates stakeholder workshops, analyzes current and future-state processes, and creates BRDs, functional requirements, user stories, and process maps. Supports Agile delivery activities, UAT, requirement traceability, solution performance monitoring, and user training for enterprise productivity and workflow tools.

Designs, implements, and manages workforce IAM solutions across enterprise applications and hybrid directories. Leads identity integrations during mergers, acquisitions, and divestitures; consolidates identity providers; automates onboarding and offboarding; and develops API-driven workflows. Enforces SSO, MFA, PAM, RBAC, least-privilege, and conditional-access controls. Supports compliance audits, access reviews, troubleshooting, technical documentation, and cross-functional collaboration across security, IT, HR, and application teams.

Designs, implements, and manages workforce IAM and IGA solutions using SailPoint. Responsibilities include M&A identity migrations, application and HRMS integrations, automated provisioning, access certifications, RBAC, lifecycle management, directory services, platform upgrades, compliance, troubleshooting, and technical documentation. The role collaborates with security, IT, HR, and application teams while supporting enterprise-scale identity integrations and secure access controls.

Provides SaaS application support primarily for Adobe Sign and DocuSign, managing ServiceNow tickets, integrations, onboarding, enhancements, escalations, documentation, SLAs, and KPI reporting. Serves as a subject matter expert for application projects, coordinates with vendors and integration partners, tests resiliency plans, supports compliance and security requirements, and contributes to application strategy and complex IT initiatives.

Supervises exception management and business support activities within Revenue Management. Develops and monitors pricing recommendations, guardrails, and margin-enhancement programs; analyzes data, deal economics, and pricing strategies; manages pricing processes, systems, controls, audits, chargebacks, rebates, and fees. Collaborates with IT, Marketing, Finance, and other functions to implement process and system improvements and communicates pricing insights and profitability opportunities.

Lead OptiFreight billing services including allocation of freight charges, invoice accuracy checks, and invoice problem resolution. Supervise and develop analysts, drive process improvements and automation, maintain visibility of value streams, collaborate cross-functionally, and support vendor and customer contract administration.