Top Tech Jobs & Startup Jobs in London

Lead and develop a team of quality analysts to monitor and evaluate customer interactions using interaction analytics (speech, text, AQM). Build QA frameworks, deliver reports and insights, partner cross-functionally to drive performance improvements, coaching, and continuous improvement in a call center environment.

Perform information security and risk activities including implementing and enforcing security controls, incident response, threat management, vulnerability scanning, malware management, intrusion detection, risk assessments, and backup/disaster recovery planning. Work on moderate-scope projects with general guidance and apply judgment within defined parameters.

Supervise and coordinate daily operations of end-user support staff, enforce policies and procedures, ensure team compliance with guidelines, make operational decisions affecting the unit and customers, and interact with subordinates, customers, and peers to exchange information and resolve basic issues.

Designs and delivers data analytics and BI solutions across the analytics lifecycle, produces actionable insights, solves complex problems independently, mentors junior staff, and contributes to policies and technical solutions for large-scope projects.

Administer and support Microsoft 365 productivity platforms, resolve escalated technical issues, design permanent solutions and automations, lead projects, deliver trainings, create reports, and collaborate across teams to improve service stability.

Design, deploy, and operate containerized and serverless platforms on GKE, manage the enterprise Harness CI/CD platform, build standardized GitOps/IaC pipelines, embed DevSecOps controls, monitor platform health, onboard application teams, enforce policy-as-code governance, and collaborate with security and stakeholders to ensure secure, scalable, and repeatable deployments.

Lead a pricing support team to ensure pricing data integrity, manage performance and development, resolve escalations, implement process and system improvements, oversee pricing updates in ERP, collaborate cross-functionally, and analyze pricing disputes to recommend corrective actions.

Administer, monitor, and support Java applications and Genesys Cloud. Provide production troubleshooting, minor bug fixes and enhancements, and act as primary POC for Java apps. Develop/support microservices using Java and Spring Boot, perform analysis of system behavior, and apply problem-solving and diagnostics to maintain service quality.

Support revenue and pricing strategy through modeling, analytics, and econometrics. Assist in setting deal and product pricing, create standard offers, and capture value. Perform routine analytical tasks and process improvements under supervision, working on limited-scope projects and following established procedures.

Serve as liaison between business and IT to implement and support EDI trading partner setups. Manage ServiceNow tickets, gather and document requirements, work with external partners on EDI implementations, recommend solutions, maintain SLAs and dashboards, and ensure communication and quality across technical and business teams.