Lead customer implementation projects for Olo’s restaurant technology platform, guiding brands through product adoption, troubleshooting, training, and expansion. Collaborate with project managers, technical specialists, product teams, support, and leadership to deliver successful customer outcomes. Act as a product subject matter expert, advocate for customer needs, resolve implementation issues, and provide feedback to improve products and implementation processes. Occasional after-hours or weekend on-call work may be required.

Leads an engineering team responsible for delivering and scaling Olo’s restaurant technology platform. Manages engineering projects, technical debt, product roadmaps, system quality, performance, and major technical escalations. The role includes hiring, mentoring, performance management, process improvement, cross-functional collaboration, stakeholder engagement, and ensuring reliable, scalable solutions aligned with business objectives.