The Senior Customer Success Manager at Reputation is responsible for managing all aspects of client success across the life-cycle, developing strong relationships with account stakeholders, tracking account health, and providing consultative customer success management. The role involves setting direction, establishing KPIs, and creating Success Plans to help clients achieve their goals.

The Sales Development Representative (SDR) at Reputation plays a crucial role at the top of the sales funnel, being the first point of contact for potential customers. Responsibilities include articulating the business value proposition, researching accounts, and working closely with the sales team to drive sales.