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Lead expansion sales across Genesys' UK & Ireland install base, manage and coach Account Executives, drive AI adoption and upsell within existing enterprise accounts, own pipeline, forecasting and MEDDPICC discipline, negotiate multi-year deals, and act as executive sponsor to grow customer lifetime value.

Generate qualified UKI sales pipeline through high-volume outbound prospecting using phone, email, LinkedIn, Salesloft, Salesforce, and AI tools. Research target accounts, identify decision-makers, personalize messaging, cold call prospects, qualify opportunities, and collaborate with Account Executives and Marketing. Maintain prospecting activity, CRM discipline, account plans, and pipeline targets. Attend customer, partner, and industry events across the UK and Ireland as required while working in a hybrid London office environment.

Provides high-level administrative and strategic support to the SVP of Customer Success for EMEA. Responsibilities include managing complex calendars, coordinating customer and leadership engagements, preparing briefings and communications, tracking actions, managing travel and expenses, supporting events and cross-functional initiatives, and handling confidential information across multiple countries, cultures, and time zones.

Engage and qualify inbound prospects through phone, email, and digital channels; understand customer needs, identify stakeholders, prioritize leads, and convert qualified interest into sales meetings. Maintain accurate CRM records, follow up with prospects, collaborate with Marketing, BDRs, and Account Executives, attend relevant events, and develop technology sales, prospecting, and qualification skills within the UKI organization.

Lead full sales cycle for UK enterprise customers, selling Genesys AI-powered cloud CX solutions. Build pipeline, run MEDDPICC-driven discovery, engage C-level stakeholders, create value-led proposals, close complex SaaS deals, and collaborate with SDRs, solution consultants, marketing, and customer success to drive growth.

Build strategic relationships with enterprise customers, serving as a trusted advisor and advocate throughout the customer lifecycle. Drive onboarding, adoption, retention, value realization, renewals, and account growth through success plans, executive business reviews, and stakeholder engagement. Partner cross-functionally with sales, consulting, services, technical account management, renewals, and product teams. Coach other Customer Success Managers and identify expansion, cross-sell, and upsell opportunities.

Lead AI and experience orchestration sales initiatives, supporting account teams with technical expertise, deal strategy, territory planning, customer workshops, proofs of concept, proposals, and executive presentations. Serve as a subject matter expert for AI-powered customer experience and conversational AI solutions, coordinate cross-functional teams, influence opportunity progression, and develop AI-led pathways aligned with customer objectives.

Manages technical revenue accounting for complex SaaS transactions, applying ASC 606 and US GAAP. Evaluates contracts, products, and business models; prepares audit-ready accounting memos; supports close and audit activities; partners with Sales, Legal, Deal Desk, Product, and Finance; reviews team analyses; coaches junior staff; and drives AI and automation improvements across revenue accounting processes.

Lead and scale an EMEA team of AI and experience orchestration overlay sellers. Coach specialists, establish operating models, drive AI-focused sales motions, partner with Account Executives and sales leadership, support strategic enterprise opportunities, and translate customer challenges into AI use cases and measurable value. Monitor market and competitive trends while collaborating with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness.

Partner with strategic enterprise customers to drive adoption and optimization of Genesys Cloud CX. Provide technical guidance, deliver assessments and roadmaps, manage customer plans, identify risks and opportunities, and act as trusted advisor to achieve measurable business outcomes while feeding product insights back to Genesys.