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Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI
Lead design and implementation of AWS contact-center (Amazon Connect) solutions, owning end-to-end development (routing, IVR, APIs, integrations), reusable code libraries, testing strategy, migrations, optimization, and technical leadership across pre- and post-sales engagements.
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Amazon ConnectAPIsAWSCcaasDatabasesIvrJavaScriptMiddlewareNetwork InfrastructureNode.jsPythonUcWeb Services
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