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Advisory role guiding customers on ServiceNow platform architecture, instance strategy, integrations, governance, and platform health. Work with executives, enterprise architects, partners, and delivery teams to design blueprints, reduce technical debt, create roadmaps, scope engagements, and embed ServiceNow as a digital transformation platform.

Own partner lifecycle and GTM planning to drive pipeline, market expansion, and revenue. Align partners with field sales, marketing, and TPAs to enable co-sell motions, execute joint GTM, govern partner performance, coach partners, and track metrics to ensure consistent delivery and scalable partner-led growth.

The AVP UKI CRM will lead CRM solution sales across the UKI region, develop strategic sales plans, manage teams, and drive revenue growth.

Lead enterprise customers as a trusted advisor to drive multi-year digital transformation using ServiceNow. Shape strategy, engage C-suite, orchestrate value across pre- and post-sales, establish governance and operating models, and ensure measurable outcomes (adoption, ROI, retention, expansion). Influence internal stakeholders to elevate customer success for strategic accounts and promote AI-driven innovation.

Embed with customers to discover high-impact AI opportunities, design LLM-based and RAG solutions, collaborate with engineers to build and iterate production-ready intelligent workflows, codify reusable patterns, drive stakeholder alignment, and enable scale through documentation and technical enablement.

Embed with enterprise customers to design, build, and deploy production-grade LLM-enabled applications. Own full-stack solutions (backend, orchestration, vector search, and UI), codify reusable AI patterns, influence platform roadmap, and deliver scalable, secure AI deployments while operating in the field and iterating rapidly.

The Principal Platform Architect leads enterprise engagements, sets architectural strategy, and serves as a trusted advisor to C-level executives, ensuring platform governance and delivery excellence.

Lead sales for ServiceNow CRM Workflows into Central Government accounts: build territory strategy, develop C-suite relationships, qualify and close complex platform deals, coordinate virtual teams and demos, and drive account growth and customer success.

The role involves generating new business sales revenue through account planning and territory planning, developing relationships with C-suite clients, and overseeing client relationships while achieving sales targets.

The role focuses on driving new business sales revenue through client relationship building, strategic planning, and leveraging AI in sales processes.