As a Technical Support Engineer at Perforce, you will be the first point of contact for customer technical requests regarding Helix IPLM and Helix Core software. Your responsibilities include diagnosing and resolving issues, providing customer feedback for product improvement, and authoring technical documentation to enhance the knowledge base.

The Senior Technical Writer will develop user documentation for the Helix Core products, ensuring effective communication about product features and usage. Responsibilities include coordinating project deadlines, responding to feedback, collaborating with teams, reviewing UX designs, and defining information development strategies.