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Own technical relationships for strategic EMEA accounts and US technology partners. Lead complex evaluations, integrations, trials, workshops, RFPs, proofs of concept, demos, escalations, and regulatory certification demonstrations. Guide developers and architects through APIs and SDKs, support revenue retention and expansion, influence product strategy, identify product gaps, and mentor Solutions Engineers globally. Coordinate cross-functionally with Sales, Product, Customer Success, Onboarding, Engineering, and partner teams while supporting occasional US and EMEA travel.

Analyze European digital identity, trust services, financial, and AI regulations; assess impacts on products and customers; support ETSI and UK DVS certifications; map EUDI Wallet regulatory pathways; prepare consultation responses and policy papers; monitor regulatory developments; and translate complex legal and technical requirements into actionable guidance for Product, Engineering, Sales, and go-to-market teams. Engage with regulators, policymakers, expert groups, and industry stakeholders across Europe.

Manage customer escalations from triage through resolution, coordinating Sales, Product, Engineering, Support, and Customer Success. Lead cross-functional meetings, communicate critical issues to business leaders, meet SLAs, prioritize work using data and commercial impact, influence product roadmaps, and improve escalation processes. The role requires strong project management, technical understanding of APIs and web applications, analytical ability, organization, empathy, and effective stakeholder communication.

Own and execute the roadmap for a core document verification product area, improve verification accuracy and conversion, partner with Engineering, AI/ML, Design, Growth and Ops, use analytics and experimentation to validate hypotheses, and prioritise investments while ensuring regulatory and compliance alignment.

The Systems Integrator manages end-to-end client integrations on the IDV platform, focusing on networking projects and providing technical guidance for API integrations.

The Senior Product Manager will lead the strategy, development, and adoption of identity verification solutions, collaborating with various teams and analyzing market needs.

The Principal Cloud DevOps Engineer will enhance infrastructure for ID verification solutions, automate deployments, manage teams, and collaborate with security teams.

Own customer success for medium-to-large EMEA enterprise accounts: drive adoption, define measurable outcomes, run QBRs, analyze health metrics (Gainsight/Salesforce), mitigate risk, enable expansion, and collaborate cross-functionally to improve Entrust Identity solutions. Travel ~10–15% EMEA.

Design, develop, and maintain Entrust's iOS SDK for document capture. Implement camera capabilities, on-device image processing and ML, integrate RESTful APIs, improve CI/CD and test automation, collaborate with product and design to deliver accessible, high-quality SDK features across devices.

The Senior Oracle EBS Business Systems Analyst drives solution strategy for Oracle applications, optimizing capabilities for global business processes while delivering scalable solutions through collaboration and analysis.