Manage end-to-end software implementations for global client accounts by coordinating cross-functional teams, defining scope, creating project plans, tracking progress, mitigating risks, and ensuring on-time, on-budget delivery. Serve as trusted advisor to clients, drive operational excellence, produce documentation and performance reports, and adapt to evolving priorities.

Provide first-line technical support in English and French across phone, email, and chat; troubleshoot basic product issues, document interactions, educate customers on features, follow knowledge processes, and escalate complex cases.

As an SMB Account Executive, you'll drive new revenue growth through high-volume outbound sales efforts, managing the full sales cycle and achieving KPIs in a competitive wellness technology landscape.