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The Senior Product Manager will define and evolve the Intelligence Catalog, collaborating with ML teams to optimize intelligence delivery across Smarsh's products while driving governance and quality improvements.

Lead product strategy for MLOps and Agentic systems, defining roadmaps and ensuring compliance while collaborating across teams to deliver AI-driven solutions.

The Strategic Customer Success Manager will drive customer outcomes for enterprise accounts, manage relationships, oversee governance, and track customer health while collaborating with Account Executives.

Lead functional architecture across Sales, Service, Revenue (CPQ & Billing) and Experience Cloud. Define Flow-first automation strategy, data models, governance and naming conventions; review complex designs; mentor admins and developers; oversee integrators and ensure scalable, testable automation, reporting integrity and safe integrations.