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Own and resolve complex technical support cases involving SSO, SAML, SMTP, APIs, integrations, workflows, and platform functionality. Investigate logs and configurations, reproduce issues, communicate resolutions, escalate effectively to Product and Engineering, and create detailed Jira tickets. The role also involves mentoring analysts, improving documentation and workflows, supporting onboarding, and maintaining case ownership and service-level expectations.

Lead technical sales execution for OneTrust’s AI Governance and Data Use Governance solutions across international markets. Develop demonstrations, RFP responses, proof-of-concepts, integration architectures, and technical proposals. Advise customers on integration best practices, support sales presentations, coordinate with product, R&D, and partner teams, and maintain sales-cycle activities in Salesforce.com.

Lead customer-facing discovery and advisory engagements to translate business and regulatory needs into privacy processes, data models, integrations, and reference architectures. Provide strategic recommendations, deliver decision-ready assessments and playbooks, build trusted relationships across technical and executive stakeholders, capture product feedback, and partner with cross-functional teams while maintaining advisory boundaries.

Lead pre-sales technical engagements for OneTrust's Data Privacy Compliance platform: design and demo integrations, build custom proofs-of-concept, support RFPs/proposals, advise on architecture and best practices, collaborate with sales, R&D and partners, and maintain sales activities in Salesforce CRM.

Lead complex OneTrust SaaS implementations as a solution authority: design architecture, manage delivery and escalations, advise customers, drive adoption, mentor consultants, and influence product and delivery strategy to ensure long-term customer value.