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Partner with Enterprise Account Executives to expand and close upsell and cross-sell opportunities (up to $100K), analyze product usage, coordinate internal resources, achieve quarterly upsell and renewal targets, and occasionally travel for onsite customer engagements.

Own full sales cycle for SMB accounts (Nordics, Benelux, UK&I). Prospect, build pipeline, craft value-based business cases, forecast in CRM, and close high-volume SaaS deals while collaborating with Marketing, Product, and Technical stakeholders.

Manage a portfolio of growth SaaS customers to drive renewals and upsells. Analyze product usage to identify expansion opportunities, coordinate cross-functional resources for adoption, communicate customer feedback to product, and support seamless transitions from pre-sales through onboarding and ongoing service.

Support and scale Braze's EMEA RFP program by managing regional content libraries, localizing tools and processes, delivering enablement, and driving continuous improvement. Lead end-to-end proposal management for strategic EMEA bids: write and edit responses, coordinate stakeholders, manage timelines and reviews, conduct post-mortems, and collaborate with Sales, Solutions, Legal, Security, and Marketing to ensure high-quality submissions.

Lead partner-first enablement for resellers and GTM teams: design onboarding, playbooks, certifications, and training; integrate partner content into field programs; track adoption and partner-sourced pipeline; coordinate cross-functional stakeholders and maintain enablement assets (Seismic).

As a Senior Customer Success Manager at Braze, you will drive client renewals, strategic guidance, and advocate for customer needs while managing relationships with key accounts.