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The role involves collaborating with customer Analytics teams, improving data architecture, refining ML algorithms, and providing ongoing technical expertise for customer success.

The Strategic Customer Success Manager will manage client relationships, drive feature adoption, analyze product usage, and collaborate with internal teams to ensure customer satisfaction and retention.

Collaborate with customers on data solutions, enhance product architecture, shape product strategy, and drive successful customer engagement.

The Associate Director, AI Success leads customer engagements, ensuring successful adoption of AI-driven marketing strategies, managing executive relationships, and driving business outcomes through data analysis and strategic workshops.

Lead the global strategy and performance of Braze's delivery ecosystem. Oversee partner account management and success, drive partner enablement, ensure exceptional delivery outcomes, and improve customer satisfaction and retention. Collaborate with cross-functional teams to develop strategies, metrics, and frameworks for partner-led services.