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Works within the TrakCare product team to analyze healthcare workflows, define product requirements and use cases, configure localized functionality, and support product enhancements. Collaborates with developers, implementation teams, internal stakeholders, and customers across UKI. Participates in Agile sprint planning, product demonstrations, release documentation, customer training, presentations, and GoLive support while serving as a healthcare domain subject matter expert.

Leads Tier 1 technical support operations, coaching staff, monitoring service levels, improving processes, and ensuring quality customer service. Coordinates technology projects with Tier 2 teams, including rollouts, training, user adoption, and post-implementation support. Oversees knowledge management, ticket audits, satisfaction reviews, escalation processes, and performance metrics. The role also evaluates emerging AI, prompt engineering, generative AI, and automation opportunities for IT service management and end-user support.

Entry-level graduate role involving training on InterSystems products and processes, supporting team projects, and developing technical and workplace skills. Graduates from diverse disciplines will work with one team during a nine-month contract in Windsor or Edinburgh, receive mentorship, and may transition to a permanent position. Specific responsibilities will depend on the assigned team.

Entry-level technical graduate role for recent or upcoming STEM graduates. Responsibilities include completing product and process training, supporting technical team projects, developing technical and workplace skills, and progressing toward greater project responsibility. Candidates should have coding experience in languages such as Java, C, C++, JavaScript, AngularJS, JSON, or Python, plus technical curiosity, creativity, adaptability, and a collaborative mindset. The role is a nine-month, full-time contract based in Windsor or Edinburgh, with potential for permanent employment.

Implements InterSystems healthcare software solutions by assessing customer processes, advising on standard product fit, minimizing customization, and guiding successful adoption. Conducts customer training, workshops, and presentations; creates functional documentation; maps business processes; collaborates with multidisciplinary teams; and supports product implementation. The role requires strong customer-facing and consultative skills, healthcare information systems knowledge, and willingness to travel extensively, potentially spending up to five days away from home weekly.

Implements and configures InterSystems TrakCare PAS solutions for healthcare customers. Responsibilities include analyzing processes, identifying solution gaps, documenting requirements and designs, configuring systems, validating data, troubleshooting issues, supporting go-live, training customer teams, and coordinating with project and product teams. The role requires deep knowledge of UK hospital PAS workflows and billing processes, strong customer-facing consulting skills, and frequent travel to customer sites.

The Technical Specialist will develop and support InterSystems healthcare applications, ensuring software meets project specs, offering technical training, and troubleshooting issues at client sites with possible international travel.

The Sales Manager will sell data platforms and healthcare solutions to UK customers, developing relationships, managing customer issues, and discovering sales opportunities.

Lead and unify technical implementation teams across EMEA, driving operational efficiency and alignment with quality objectives while implementing AI-driven methodologies.

The Technical Services Frontline Manager leads Tier 1 staff to ensure superior customer service, operational efficiency, and successful technology implementations. Responsibilities include team development, project coordination, process improvement, and maintaining service quality.