The role involves consulting with customers to define requirements, planning system designs, and ensuring high customer value through implementation of M-Files solutions, with opportunity for international project work and continuous development of implementation practices.

Manage a portfolio of mid-market SaaS customers as a trusted advisor, drive adoption, retention and expansion, lead strategic account plans and executive reviews, mitigate churn, coordinate across Sales, Product and Services, and contribute Customer Success best practices.

The Consulting Unit Manager leads a team of consultants to ensure customer satisfaction and deliver M-Files solutions while achieving growth targets and managing operations.