Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Generate leads, develop new and existing customer relationships, manage sales pipelines, qualify opportunities, forecast revenue, prepare proposals and quotes, close transactions, and achieve sales quotas. The role requires fluent French, market and product knowledge, CRM usage, and effective communication with customers, vendors, and internal teams. The Account Manager will independently manage accounts, execute sales plans, recommend hardware solutions, track sales activity, and provide proactive customer service. Travel is less than 5%.

Manage and grow accounts by prospecting, qualifying leads, preparing proposals, and closing sales for server, storage, and network hardware. Maintain customer relationships, track pipeline activity, meet sales quotas, and support promotions and campaigns. Coordinate forecasting, account planning, and customer service while using CRM/order management tools.