Supports researchers and visitors through reading room, registration, enquiry, retrieval, and copying services. Assists with cataloguing, stock checking, location control, collection care, security, exhibitions, events, tours, learning activities, and digital engagement. Maintains accurate records, follows professional and safeguarding procedures, and contributes to service improvement and professional development. The role is permanent, full-time, office-based, with occasional evening and Saturday Reading Room rota duties.

Develop and maintain pension administration workflows in UPM2 for a new Collective Defined Contribution scheme. Responsibilities include gathering requirements, conducting impact assessments, building and testing workflows, producing system reports and user guides, training users, managing changes across environments, and supporting software upgrades and releases. The role also delivers ongoing process improvements and documentation-management changes in collaboration with the Systems Development Manager.

Provides executive and administrative support to the Chief of Staff, including diary management, correspondence, travel and hospitality arrangements, meeting and event coordination, minute-taking, expenses, records management, research, and drafting briefs. Builds relationships with senior internal and external stakeholders, supports projects and official engagements, improves administrative processes, and handles sensitive information with discretion. The role requires strong organisation, sound judgement, resilience, adaptability, and occasional out-of-hours work.