Manage an EMEA portfolio of B2B SaaS customers from onboarding through adoption, renewal, and expansion. Build trusted customer relationships, drive platform usage and measurable outcomes, monitor customer health in Gainsight, lead business reviews, identify upsell opportunities, and collaborate with Product, Engineering, Support, channel partners, and dealers. The role requires bilingual communication, remote cross-country collaboration, and travel for customer needs, events, and team meetups.