Build relationships with new and lapsed customers, understand their needs, and drive sales through upselling and cross-selling. Provide product advice, maintain supplier knowledge, fulfill orders promptly, improve customer experience, and advise on trading terms, accounts, and credit levels. The role also requires strong organization, attention to detail, proactive customer service, and effective use of IT equipment and telephone communication.

Writes and develops compliant, persuasive bids and tender proposals for public-sector opportunities. Responsibilities include researching requirements, tailoring content, coordinating subject-matter expert input, managing deadlines, proofreading, ensuring compliance, maintaining proposal libraries, conducting competitor research, and preparing presentations. The role collaborates with sales, technical, and operational teams to produce high-quality submissions supporting contracts ranging from £100,000 to over £10 million.

Manage the full sales cycle, including lead generation, prospecting, customer onboarding, account retention, upselling, margin improvement, forecasting, and pipeline management. Build customer relationships through visits, demonstrations, and presentations while providing sales reports, feedback, and market insights. The role requires previous sales experience and experience in the builders merchants industry.