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Lead depot operations to deliver customer service and meet targets across cost, H&S, security, productivity and transport. Accountable for recruitment, staff development, P&L management, performance analysis, and implementing operational improvements.

Manage held-parcel process at a depot to meet deadlines and targets: investigate damaged or mislabelled parcels, update delivery information, handle customer queries and collections, liaise with senior management and security to prevent fraud, complete related administration and housekeeping checks.

Manage the depot held-parcel process to meet deadlines and present parcels for delivery. Investigate damaged or mislabelled parcels, complete mis-route administration, resolve customer queries, support depot collections, work with security to prevent fraud, perform housekeeping checks, and assist with parcel searches.

Provide administrative support to regional finance and operations teams at depot level: daily cost reporting, weekly payroll processing, invoice coding, absence management, stock ordering, compliance uploads, driver documentation checks, onboarding support, quality audits, and ad-hoc HR/administrative tasks to maintain operational and financial controls.