Partner with the CEO to run the business: own management reporting and board packs, deliver analytical projects, manage cross-functional workstreams, and act as the CEOs proxy to ensure strategic priorities are executed accurately and on time.

Lead continuous improvement across warehouse, refurbishment, and fulfilment: map value streams, run kaizen and root-cause analyses, define and track KPIs, roll out standard work and 5S, coach teams, design capacity and layout, partner with couriers, and build reporting using Excel, WMS, Salesforce and BI tools.