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Provide technical support to global customers through phone, email, chat, and remote sessions. Diagnose cloud, network, hardware, software, CCTV, and access-control issues; analyze logs, replicate problems, test solutions, document cases, and escalate bugs to engineering. Create knowledge-base content, collaborate with global support and internal teams, manage critical cases, and maintain expertise in Motorola Solutions products and technologies.

Troubleshoot Motorola Solutions cloud, hardware, software, network, and video security products through phone, chat, email, and remote sessions. Document cases, analyze logs, reproduce issues, prioritize customer requests, manage escalations, and collaborate with global support teams. The role requires strong technical communication, networking knowledge, problem-solving skills, and flexibility for occasional after-hours or weekend support. Travel is under 10%, and the position is hybrid.

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provides presales bid and pricing support for RFQs and tenders. Coordinates bid plans, virtual teams, stakeholder inputs, approvals, reviews, and discount tracking. Analyzes customer requirements, project costs, risks, competition, margins, and winning-price strategies. Develops opportunity financials and P&L analyses, makes pricing recommendations, and presents bid decisions to management while collaborating with sales, engineering, project management, procurement, finance, legal, and product teams.

Design rugged enclosures and mechanisms for harsh environments using SolidWorks. Produce 2D drawings, BOMs, build guides, and test plans. Collaborate with production, quality and manufacturing, inspect drawings, troubleshoot prototypes, and justify designs with analysis and documentation.

Develops end-user narratives and B2B content for Video Security and Access Control solutions, creates sales enablement materials, executes integrated multi-channel growth campaigns, supports events, analyzes funnel performance, and manages program budgets. Partners with sales, digital marketing, field marketing, channel teams, and subject matter experts across EMEA to drive demand, pipeline growth, brand preference, and revenue impact.

Leads technical pre-sales activities across Europe, engaging customers to analyze complex requirements and design compelling technology and service solutions. Creates high-level designs, bills of materials, documentation, demonstrations, and tender responses. Presents solutions, coordinates technical bid teams, supports third-party procurement and quotation evaluation, and manages stakeholder relationships. Travel to customer and company locations may be required for projects, meetings, and demonstrations.

Serve as the operational SME for deploying Motorolas Guardian Suite to emergency services customers. Capture and document requirements, gap analyses, user stories and acceptance criteria; coordinate with engineering, product, suppliers and test teams; deliver training; support go-lives and defect management; maintain customer relationships and benefits documentation to ensure successful deployments and service satisfaction.

Investigate and resolve complex escalated issues for cloud video security products by reproducing problems in lab, analyzing logs and network traces, collaborating with R&D/test/support/sales, testing fixes and workarounds, writing technical documentation, and occasionally visiting customer sites.

The Test Automation Engineer will ensure quality by automating tests across UI and API systems, supporting CI/CD pipelines, and aiding in performance testing.