Supports Lloyd’s and non-Lloyd’s coverholder applications, delegated authority due diligence, contract workflows, compliance reviews, quality assurance, and audit recommendation follow-up. Acts as a contact for brokers, coverholders, claims administrators, auditors, and underwriters. The role also assists with system testing, regulatory compliance, market forums, documentation, and administrative coordination.

Manage, validate, cleanse, map, and upload bordereaux from Coverholders and TPAs. Ensure data quality, regulatory compliance, timely system ingestion, and accurate reporting across premium, claims, and risk datasets. Investigate anomalies, missing data, and contract breaches; resolve partner queries; collaborate with underwriting, finance, claims, brokers, and external stakeholders; monitor binder performance; and escalate persistent issues.

Provides comprehensive executive support to the COO by managing schedules, inboxes, meetings, governance activities, stakeholders, briefings, travel, expenses, and confidential information. Tracks strategic initiatives, coordinates follow-up across departments, improves administrative processes, and supports broader business-support coverage. The role requires strong organization, communication, discretion, adaptability, prioritization, and problem-solving skills, along with corporate administrative experience and intermediate to advanced PowerPoint capability.