Manage incidents, requests, and service issues for a critical enterprise learning platform. Investigate recurring problems, identify root causes, analyze support trends, coordinate with suppliers and stakeholders, and improve processes, automation, service quality, governance, compliance, and user experience in a regulated environment.

Lead EDF’s digital communications strategy across corporate websites, social media, paid and organic campaigns. Manage SEO, accessibility, AI discoverability, content governance, analytics, website initiatives and digital campaigns. Advise senior stakeholders, oversee corporate web content, deliver audits and migrations, provide training, benchmark competitors, and line-manage a communications lead while strengthening reputation and stakeholder engagement.