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Provides generalist HR support, employee relations guidance, performance and absence management, probation and disciplinary support, compliance audits, engagement initiatives, recruitment assistance, and internal mobility coordination. Partners with managers across sites, manages employee events and exit interviews, maintains Greenhouse vacancies, supports investigations, and escalates complex cases while improving people processes and employee experience.

Supports membership operations through CRM administration, reporting, dashboards, payment issue resolution, system testing, membership credits, inventory, orders, and stakeholder support. Coordinates with Marketing Cloud, Salesforce, payments, and support teams; owns operational workstreams, resolves process and system issues, maintains training materials, and helps deliver system changes and new site openings.

Lead the UK learning and development strategy, overseeing talent frameworks, succession planning, performance development, leadership programmes, mentorship, apprenticeships, graduate programmes, and management training. Advise senior stakeholders, manage three L&D Managers, align regional initiatives with global people strategy, embed AI and digital learning, and measure programme impact through data, feedback, and business outcomes. Hospitality training and coaching experience is essential.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Support the Group Commercial Finance Director with capital planning, new-site feasibility, property and lease analysis, insurance claims, commercial agreements, and business partnering. Provide financial modelling, reporting, governance, and AI-enabled analytics to inform senior stakeholder decision-making across multi-site, international operations.

Lead functional solution architecture for Oracle Fusion Cloud: translate business requirements into designs, define end-to-end processes, lead design workshops, oversee configurations, integrations, data migration, testing, governance, and continuous improvement while engaging stakeholders and managed service partners.

Lead day-to-day treasury operations for a multinational hospitality group: manage cash positioning, bank accounts, liquidity, risk (FX/interest), debt/facilities, controls, treasury reporting, TMS/automation projects, and a small treasury team while supporting audits and process improvements.

Lead global relationships with Soho House's top 50 corporate brand partners to drive commercial revenue across private hire, bedrooms, travel, memberships and events. Own revenue targets and deliver 30% YoY growth, negotiate high-value agreements, develop strategic account plans, coordinate cross-functional teams, build C-suite relationships, and implement global reporting, KPIs, and client-experience standards.

Coordinates global trade and commercial marketing across channels, translating business priorities into marketing actions. Manages Google paid campaigns for bedrooms, oversees web and SEO projects, supports food and beverage marketing, and delivers cross-channel performance reporting. The role also improves team efficiency through AI tools and may manage three direct reports.