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Leads global CRM, loyalty, retention, and customer engagement programs for a luxury skincare brand. Owns customer engagement strategy, loyalty program performance, CRM content calendars, customer concierge operations, reporting, and retention insights. Partners with marketing, creative, e-commerce, data, technology, and agency teams to improve repeat purchase, customer lifetime value, satisfaction, and loyalty. Manages three direct reports and identifies technology and service improvements to enhance customer experience.

Manages commercial contracts across the full lifecycle, including drafting, review, redlining, negotiation, execution, renewals, amendments, and compliance. Identifies contractual risks, maintains records in a Contract Lifecycle Management system, coordinates stakeholder approvals, and supports vendor agreements. The role also improves templates, clause libraries, workflows, reporting, and contracting procedures while advising internal teams and external parties on contractual obligations.

Lead architecture and hands-on development of backend and API platforms supporting ecommerce, loyalty, clienteling, and customer personalization. Build scalable Node.js and TypeScript services, integrations, microservices, and event-driven systems across commerce, payments, fulfillment, CRM, analytics, and digital experience platforms. Own API governance, security, observability, DevOps automation, and cloud infrastructure while mentoring engineers and shaping technical standards and roadmaps.

The Global Trade Marketing Junior Manager supports the development and execution of marketing strategies, manages digital trade channels, and analyzes performance metrics to enhance brand growth.