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Serves as the dedicated technical partner for customers using Era4’s AI and HPC infrastructure. Responsibilities include onboarding, workload and capacity planning, cluster and network readiness, technical documentation, SLA and KPI reporting, incident escalation, root cause analysis, governance, and roadmap input. The role requires customer-facing technical experience, Linux troubleshooting, GPU infrastructure knowledge, data-centre networking, and familiarity with ITIL-aligned service processes.

Design, implement, and improve security controls across Kubernetes, cloud-native, and datacentre infrastructure. Secure networks and firewalls, integrate DevSecOps controls into CI/CD, lead vulnerability management, build detection/response capabilities, automate security workflows, and support incident response and threat hunting for GPU-accelerated and AI/ML platforms.

Designs and implements cloud, bare-metal, and Kubernetes-based AI infrastructure across networking, compute, GPU, and storage. Develops scalable automation and production services, models database schemas, creates technical documentation, defines integration tests, and delivers infrastructure components into production. Requires strong experience with cloud-native architecture, Infrastructure as Code, GitOps, software development, and version control.

Design, deploy, operate, and continuously improve Kubernetes-based AI infrastructure. Responsibilities include managing Linux systems, bare-metal servers, data-centre infrastructure, NVIDIA GPU workloads, infrastructure automation, security access, platform governance, troubleshooting, documentation, customer and vendor collaboration, and on-call operational support.

Design, deploy, and operate large-scale GPU-accelerated HPC and AI clusters. Manage scheduling (Slurm), networking (InfiniBand/Ethernet), provisioning, automation, monitoring, incident response, security/RBAC, and vendor engagement to ensure high availability and performance for AI workloads.