Own end-to-end enterprise customer implementations: configure monitoring, RMM, automation, servers, and firewalls; troubleshoot networks and security; script integrations; build repeatable implementation playbooks; act as technical liaison to product and sales teams to drive platform adoption.

Serve as the primary technical owner for enterprise accounts: deploy and configure monitoring/RMM, troubleshoot networks and security, script automations, build repeatable onboarding playbooks, translate technical needs to product teams, and support renewals and technical sales activities.

Lead decomposition of a PHP monolith into Go microservices, design and operate scalable distributed systems (Kafka, Temporal, OpenSearch, Memgraph), integrate network telemetry and third-party APIs, maintain Terraform-managed cloud infrastructure, enforce SLAs/SLOs and CI/CD quality, mentor engineers, participate in on-call rotations, and drive platform architecture and reliability.