Provide 1st/2nd line support for desktops, laptops, mobile devices and Microsoft 365 services. Manage device configuration via Intune, administer Office 365 tenant and user permissions, apply patches and endpoint protection, troubleshoot hardware and network issues, assist with rollouts and hardware refreshes, document procedures, and train end users to ensure business continuity.

The Lending Product Development Manager oversees the development and launch of lending products, including planning, coordination, compliance, and performance monitoring post-launch.