Provides senior-level helpdesk and systems administration support for global users, resolving complex hardware, software, network, and account issues. Administers Active Directory, Microsoft 365, Exchange, SharePoint, Teams, Intune, security tools, and cloud services. Monitors security alerts, supports compliance, documents solutions, maintains knowledge resources, and leads PowerShell automation and IT process-improvement initiatives.

Supports global privacy and compliance programs through customer and supplier reviews, privacy assessments, due diligence, GDPR and international privacy compliance, documentation maintenance, audit preparation, risk tracking, and ISO 27001 and SOC 2 initiatives. Partners with Legal, Security, IT, Product, Engineering, and business teams on privacy by design, incident remediation, policy improvements, and compliance training.