Provides client-facing application support for an energy commodities trading platform. Handles support calls and tickets, investigates technical issues, manages settings and access updates, explains platform functionality, coordinates escalations, and keeps clients informed through resolution. Improves documentation and support processes based on recurring issues while participating in a light shift pattern, including occasional public holiday coverage.

Supports account executives and trading solutions managers with client pitches, trial logistics, post-sales follow-up, CRM administration, campaign coordination, events, sales performance reporting, and dashboards. Provides general executive and office administration, including investor reports, minute taking, supplier coordination, stock ordering, and facilities liaison. The role requires strong Salesforce and Excel skills, organization, communication, multitasking, and confidentiality in a hybrid office environment.

Provide technical client support for energy trading clients: own technical relationships, troubleshoot incidents, lead onboarding and training, scope integrations and pre-sales, and relay client feedback to Product and Engineering to improve Sphere's AI and aggregation platform.