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Manage 5–8 concurrent technical engagements for enterprise customers from SOW review through closeout. Serve as the primary customer contact, coordinate solution architects, engineers, sales, support, and product teams, and oversee planning, scope, risks, resources, communication, escalations, and delivery quality. The role also supports process development and customer outcomes across AI and software engagements.

Own customer onboarding from kickoff through early activation, guiding teams through LangSmith setup, SDK integration, tracing, evaluations, and LangGraph deployment. Partner with GTM, Product, Engineering, and specialists to resolve technical issues, improve production readiness, document repeatable processes, and track activation metrics. The role requires strong customer communication, organization, problem-solving, and willingness to learn AI and developer-tool concepts.

Lead LangChain’s EMEA sales organization, owning regional revenue, quota attainment, forecasting, hiring, team development, strategic enterprise deals, and partner relationships with hyperscalers and systems integrators. Build the management layer and operating model for a 20-plus AE team across multiple countries, establish lighthouse accounts, represent the company at industry events, and provide market insight to global sales and product leadership.

Provide technical support for enterprise AI engineers and infrastructure architects using LangChain products. Diagnose issues across APIs, SDKs, deployments, distributed systems, Kubernetes, Docker, and cloud-native environments. Collaborate with engineering and product teams on escalations, bugs, tooling, runbooks, documentation, and incident post-mortems. Monitor support KPIs, improve self-service resources, and mentor other support engineers.

Generate qualified sales opportunities through inbound and outbound prospecting across phone, email, and LinkedIn. Partner with Account Executives, capture prospect insights, test messaging and channels, and use LangChain-powered agents to automate prospecting, enrichment, and outreach. Engage technical and business audiences while helping improve sales processes and pipeline generation.

Leads and scales LangChain’s EMEA SDR team by owning performance, coaching, recruiting, pipeline generation, and talent development. Builds inbound and outbound qualification playbooks, partners with sales, marketing, and RevOps on accounts and territories, and implements systems to improve productivity. Uses funnel metrics and conversion data to optimize performance while supporting technical product sales to developer audiences.

Own EMEA demand generation strategy, pipeline targets, budget allocation, and full-funnel campaign execution. Lead localized paid digital, webinars, integrated campaigns, lifecycle programs, and ABM across multiple markets. Partner with sales, field marketing, and RevOps on targeting, lead routing, campaign tracking, reporting, and pipeline growth. Build experiments and scale successful programs into a repeatable regional playbook for LangSmith.

Seek a Commercial Account Executive to manage sales cycles, build customer relationships, and support adoption of LangChain's AI solutions.

Drive adoption of LangChain products by managing the full sales cycle for SMB to small-enterprise accounts: prospect, build relationships, qualify needs, and close deals. Collaborate with sales, engineering, and customer success teams to support technical evaluations and accelerate customer onboarding.

This role involves managing the full sales cycle, building relationships with enterprise clients, driving product adoption, and collaborating with internal teams to enhance customer success and experience.