As a Customer Support Specialist, you will support clinicians via live chat, phone, and online, ensuring empathetic and accurate interactions. Responsibilities include problem-solving, escalation, sharing best practices, and collaborating across departments to enhance clinician experiences and support outcomes.

The role involves leading the deployment of Lyrebird's software in UK healthcare, managing a team of engineers, and ensuring technical standards are met during integration and production.

As a Senior Site Reliability Engineer, you will ensure the reliability and performance of production systems, design scalable infrastructure, improve CI/CD processes, and lead incident management.