Develop, enhance, and support enterprise Salesforce and nCino platforms for lending and customer servicing. Design scalable solutions using Flows, Apex, triggers, and Lightning components; build integrations through APIs and middleware; establish development, testing, deployment, and governance standards; troubleshoot production issues; improve platform performance and security; and collaborate with stakeholders while mentoring colleagues.

Lead delivery of the People function, translating People and DEI strategy into operational outcomes. Own end-to-end HR processes across the employee lifecycle, ER case management, policy and governance, reward and benefits, resourcing, performance, engagement, H&S and People MI while managing and developing the People team.

Lead lending transformation initiatives across product, operations, credit, commercial, technology, risk, and compliance. Own the roadmap, backlog, requirements, prioritization, discovery, delivery, and adoption of improvements to customer and broker journeys. Drive process automation, operational efficiency, regulatory compliance, and continuous improvement using customer research, data, KPIs, and cross-functional collaboration.