Own customer relationships across a regional portfolio, driving onboarding, platform adoption, satisfaction, retention, and expansion. Lead training, usage reviews, QBRs, and strategic recommendations; monitor account health; identify and mitigate risks; support renewals and upsell opportunities; and represent customer feedback internally. Collaborate with technical consultants, growth teams, product, and shared services to deliver measurable value for construction and infrastructure clients using CDE and ISO-aligned workflows.

Owns the vision, strategy, commercial performance, roadmap, and measurable outcomes for a group of B2B SaaS products serving construction and infrastructure. Leads Product Owners, drives customer discovery, go-to-market planning, pricing, ecosystem integrations, and AI-enabled capabilities. Partners with sales, marketing, finance, engineering, project management, and senior stakeholders to prioritize opportunities, coordinate delivery, and improve revenue, retention, adoption, and customer value.